HARSHUL SHUKLA

I'm

About

"An accomplished IT Support Technician and Network Engineer with nearly 6 years of expertise in providing technical support & System administration optimizing system performance, and ensuring robust cybersecurity measures. Proficient in network configuration, IT infrastructure management, and troubleshooting, with specialization in Windows Server administration, ITSM platforms, and network security protocols. Experienced in deploying advanced security solutions, conducting threat management, and maintaining compliance with organizational policies. Demonstrated success in collaborating across teams to deliver tailored IT solutions, ensuring seamless operations through proactive problem-solving, continuous system monitoring, and strategic improvements."

My Pic

Network & System Admin - Security Specialist - IT Technician

  • Contact Me: +1 (382)885-2145
  • City: Cambridge, ON, Canada
  • Degree: Bachelor of Engineering
  • Email: harshul01shukla@yahoo.com

Skills

"An experienced Network Engineer, IT Support Technician, and Web Developer with expertise in cybersecurity, configuring networks, troubleshooting hardware issues, and developing web applications. Skilled in deploying intrusion detection and prevention systems (IDPS) and implementing security information and event management (SIEM) tools to enhance threat detection and response. Proficient in Python, C#, SQL, and web technologies like HTML, CSS, and JavaScript.Certified in network security, with a strong track record in optimizing system performance and fostering seamless collaboration across teams."

Network Configuration & Protocols 100%
Routing Expertise & Security 90%
Network & Computer diagnostics 90%
Digital Forensics and Incident Analysis 90%
Knowledge of IT equipments and Troubleshooting 85%
Firewall Management 95%
Operating Systems95%
Database Management 75%
Web Development : HTML, CSS, Javascript & SEO 95%
Cloud Security 90%
System Administration 95%
Virtualization Platforms 85%
Languages: PowerShell, Bash, C#, C++, SQL 75%
Helpdesk & IT Support 85%

Resume

Results-driven IT professional with a strong focus on networking, CyberSecurity, and system administration. Proficient in configuring and managing complex network environments, with expertise in troubleshooting network issues and optimizing performance. Skilled in various networking protocols, security measures, and firewall management. Experienced in providing technical support and implementing best network reliability and efficiency practices. Adept at collaborating with cross-functional teams and quickly adapting to new technologies. Committed to delivering high-quality solutions that enhance organizational performance.

Summary

Harshul Shukla

Learning and Exploring.

  • Cambridge, Ontario, Canada
  • +1 (382) 885-2145
  • harshul01shukla@yahoo.com

Education

Projects

NETWORK LAB INFRASTRUCTURE DEPLOYMENT

September 2024 - April, 2025

Independently led the setup of five network labs at Conestoga College across two campuses, handling the installation, wiring, and configuration of 200 Juniper and 160 Cisco switches with 120 Palo Alto and 120 Fortinet firewalls, ensuring seamless functionality by licensing, firmware updates and account setups.

Implemented advanced networking protocols and integrated Active Directory, enhancing the overall network performance across all labs for 400+ students while ensuring uninterrupted support for ACSIT programs and Maintaining a 100% uptime.

Tech: VLAN, OSPF, ACLs, SSH, HTTPS, Active Directory, SNMP, DHCP, DNS, Syslog, RADIUS, TACACS+

CAPSTONE

January 2025 - April 2025

CAPSTONE

This capstone project designs a scalable and secure IT infrastructure to support Ondoc’s global expansion, including new offices in New York and Hong Kong. It ensures reliable connectivity, efficient resource management, and seamless collaboration across locations. The solution focuses on four areas: server virtualization, network infrastructure, secure interoffice VPNs, and end-user computing. By integrating modern technologies, it builds a robust, agile IT environment that supports current operations and future growth.

Tech: PaloAlto, PfSense, Elastic SIEM, Zammad, Exchange, Mattermost, GIT, PostgreSQL, guacamole, JavaScript, HTML, CSS, Nginx, Apache, DHCP, DNS, AD, LDAP, HTTP, Ubuntu Linux, WS2022, Bash,PowerShell

Rocket.Chat

September 2024 - December 2024

Rocket.Chat

Deployed Rocket.Chat in a Linux environment with MongoDB and Nginx, integrating Active Directory for user authentication and role-based access control, ensuring secure and scalable communication.

Tech: MongoDB, Nginx, Apache, DHCP, DNS, AD, LDAP, HTTP, Rocket.Chat, Ubuntu Linux, WS2022, Bash

NATIONAL REXINE HOUSE

August 2018 - September 2018

NATIONAL REXINE HOUSE

Designed and developed a comprehensive platform using ASP.NET, Java, MySQL, HTML, and CSS. Delivered responsive design and robust backend for improved user experience and efficiency.

Environment: ASP.NET | Database: MySQL | Frontend: JavaScript, HTML/CSSL

Guacamole: Remote Desktop Solution

November 2024

Guacamole: Remote Desktop Solution

Designed a remote desktop solution using Apache Guacamole on Ubuntu and Rocky Linux, with LDAP for authentication, load balancing, and Windows Server for seamless domain integration.

Tech: Guacamole, Apache Tomcat, Nginx, LDAP, HTTP, AD, MariaDB, JDBC, SSH, SCP, RDP, VNC, Telnet, Load Balancer, Reverse Proxy, Kubernetes, OpenJDK, XML, Ubuntu server, Rocky Linux, Linux Mint, Bash

Active Directory Automation with PowerShell

January 2024 - April 2024

Active Directory Automation with PowerShell

Utilized PowerShell scripting to streamline user account operations, automate audits, malware scans, and firewall management, improving system security and efficiency.

Tech:WS2022, PowerShell, Active Directory, SMTP, PSWindowsUpdate, Defender, WMI, Task Scheduler, Syslog

Global Network Infrastructure Redesign

April 2024 - August 2024

Global Network Infrastructure Redesign

Designed a secure, scalable network for offices in Tokyo, Vancouver, and Toronto. Integrated VLAN, dynamic routing, and centralized authentication for seamless communication and operational efficiency.

Tech: VLANs, OSPF, BGP, ACLs, RBAC, TLS, SSH, Active Directory, Syslog, TFTP, MS Visio, Cisco Packet Tracer

Multi-Forest AD Architecture Deployment

April 2024 - August 2024

Multi-Forest AD Architecture Deployment

Implemented DNS, trust relationships, and group policies to unify newly acquired companies into a single IT infrastructure. Enhanced resource sharing, security, and scalability with centralized authentication and management.

Tools: Windows Server| DNS| Active Directory

Twitter Clone

August 2020 - September 2020

Twitter Clone

Created a Twitter Clone web app with real-time updates and interactive features. Managed all aspects of development, including design, coding, and testing.

Frontend: JavaScript | HTML/CSS

MED Assist

July 2016 - December 2016

MED Assist

Developed a web application providing free Ayurvedic health solutions and remedies using ASP.NET. Designed features for users to explore remedies, access solutions for health issues, and download Ayurvedic books.

Tech: ASP.NET | Database: MySQL | Frontend: JavaScript, HTML/CSS

Book MY Dinner

January 2016 - June 2016

ReactNative-based Android, iOS, and Web Applications developed for Food Ordering and Table Booking

Front-end : ReactNative | Backend: NodeJS | Database: SQL

Flight Control System

July 2015 - December 2015

Developed a Flight Control System to manage flight schedules, bookings, and operations.

Tech: HTML, PHP | Database: SQL

Technical Skills

Networking and IT Infrastructure

  • Network Administration: Configured Palo Alto Firewalls, Cisco/Juniper Switches, and Fortinet Firewalls.
  • Network Configuration: Advanced IP addressing, subnetting, and VLAN implementation.
  • Protocols: Proficient in DHCP, DNS, TCP/IP, SSL, FTP, UDP, VPN (IPSec), and ARP.
  • Routing & Switching: Expertise in static and dynamic routing (RIP, OSPF, BGP, EIGRP, MPLS), NAT, VLANs, and traffic segmentation.
  • Advanced Technologies: Hands-on experience with Link Aggregation (LACP), Spanning Tree Protocol (STP), and QoS Configuration.
  • Security Architecture: Proficient in AAA frameworks (LDAP, RADIUS, TACACS+), firewall rules, ACLs, and advanced troubleshooting techniques.
  • Cybersecurity Integration: Expertise in deploying and managing SIEM solutions (Splunk, Elastic SIEM) for threat detection and response.
  • Network Performance Optimization: Diagnosed and optimized networks using Wireshark, Nmap, and enterprise-grade monitoring systems.

System Administration

  • Managed Windows Server, Linux, macOS, and ChromeOS systems, including Active Directory configurations and OS updates.
  • Conducted system audits, vulnerability assessments, and bandwidth analysis to ensure security and performance.
  • Automated routine system administration tasks using PowerShell and Bash scripting, reducing manual effort by 40%.
  • Skilled in ITSM ticketing systems, escalation resolution, and mentoring junior staff for enhanced team productivity.
  • Cloud System Security: Implemented robust security measures in cloud environments, ensuring compliance and safeguarding sensitive data.

Technical Specializations

  • Firewall Management: Expertise in ACL configuration for Palo Alto, Fortinet, and Cisco Firewalls.
  • Threat Management: Proficient in deploying intrusion detection/prevention systems (IDS/IPS) and conducting penetration testing for enhanced security.
  • Hardware Troubleshooting: Resolved issues with routers, switches, servers, firewalls, access points, printers, and projectors.
  • Cable Management: Implemented effective cable management and rack-mounted configurations for safety and efficiency.

Web Development & Programming

  • Web Development: Proficient in HTML, CSS, Bootstrap, and JavaScript for creating responsive web designs.
  • Backend Development: Hands-on experience with C#, MySQL, and API integration, achieving up to 20% functionality improvement.
  • Cybersecurity Code: Developed secure scripts and systems for malware detection and data encryption.
  • Programming Languages: Proficient in Python, C++, and SQL for development and system automation.
  • Database Management: Skilled in managing SQL and MongoDB databases.

Complementary Skills

  • Graphic Design: Proficient in Adobe Creative Suite, Canva, and Filmora for digital and print media.
  • Multilingual Proficiency: Fluent in English, Hindi, Gujarati, Punjabi, and Sanskrit; intermediate in Japanese and Spanish.

Professional Experience

Senior Technical Support Specialist: Network Operations Management & Network Node Manager iSPI

OpenText
July, 2025 – Present

Waterloo, ON, Canada

NETWORK LAB ASSISTANT

Conestoga College
September, 2024 - April, 2025

Kitchener,ON,Canada

  • Selected as the sole candidate from 350 applicants, showcasing advanced technical expertise and a commitment to network and IT support excellence.
  • Installed, maintained, and updated advanced network equipment and cloud resources to support ACSIT programs, ensuring uninterrupted access for over 200 students and faculty members.
  • Maintained and troubleshot network systems, including Palo Alto firewalls and Cisco and Juniper switches, achieving optimal performance and 100% uptime in the lab environment.
  • Administered cloud computing resources to enhance accessibility and functionality, enabling seamless academic and research initiatives.
  • Executed the installation, configuration, and integration of network devices, reducing setup time by 30% through streamlined processes.
  • Mounted and secured network devices in racks, adhering to best practices for equipment organization and safety, improving operational efficiency.
  • Implemented structured cable management practices, including detailed labeling and organized power connections, reducing troubleshooting time by 20%.
  • Conducted power-up tests and validated network connectivity for all deployed devices, ensuring reliable performance and end-user access.
  • Collaborated with faculty and staff to resolve hardware and software issues within SLA targets, improving system reliability by 25%.
  • Authored detailed network documentation, contributing to a knowledge base that improved lab operations by 20%.
  • Evaluated and integrated new technologies to upgrade lab capabilities and align with industry standards.

IT And Network Support Engineer / NETWORK ADMINISTRATOR – IT

Lupin LTD
June 2019 - October 2023

Vadodara,GJ,India

  • Managed and optimized a local area network (LAN) supporting 350+ users; monitored network performance, renewed software licenses, and resolved connectivity issues, preventing two major disruptions across 100+ back offices.
  • Enhanced cybersecurity by integrating SIEM tools for real-time log analysis and deploying VPN tunneling protocols to block unauthorized access, reducing incident response time by 40% while safeguarding sensitive data and ensuring compliance.
  • Conducted system configuration analysis to meet user requirements; provided expertise in server administration, application support, and hardware integration during a 5-week enterprise project.
  • Delivered advanced technical solutions for integrated security systems, implemented network-related risk mitigation strategies, and maintained data integrity by conducting regular backups over 35 months.
  • Configured and maintained critical IT infrastructure, including switches, routers, firewalls, PCs, projectors, and printers, ensuring high availability and minimal downtime.
  • Deployed and maintained VPN connections and VLAN configurations to securely connect remote offices and optimize traffic segmentation across the network.
  • Resolved complex network issues by leveraging advanced troubleshooting techniques and network diagnostic tools, reducing incident resolution time by 30%.
  • Installed, configured, and maintained Windows OS environments across desktop and laptop systems for end-users, ensuring optimal performance and compatibility.
  • Conducted routine network assessments, including performance benchmarking, bandwidth utilization analysis, and security audits to address potential vulnerabilities preemptively.
  • Documented network configurations, protocols, and incident resolutions to standardize processes, improving team efficiency and knowledge sharing.
  • Mentored junior staff in network administration best practices, including firewall rule configuration, ACL management, and use of monitoring tools like Wireshark and Nmap.
  • Deployed enterprise-grade network monitoring tools, resulting in proactive issue detection and a 15% reduction in overall downtime.

IT Technical Support Specialist - Permanent Part-time

National Rexine House
July 2016 - May 2019

Anand,GJ,India

  • Hands-on experience providing technical support by resolving complex hardware, software, and network issues through an IT Service Management (ITSM) framework, resulting in a 30% increase in resolution efficiency.
  • Achieved a 95% first-contact resolution rate by leveraging comprehensive troubleshooting techniques and remote diagnostics tools.
  • Developed and maintained a centralized knowledge base, contributing to a 25% reduction in ticket volume and enabling users to find solutions independently.
  • Conducted training sessions for junior technicians, enhancing team skills and achieving a 20% improvement in overall support response times.
  • Collaborated with cross-functional teams to implement system upgrades, resulting in a 40% decrease in recurring technical issues.
  • Streamlined incident management processes using ITSM best practices, improving ticket prioritization and reducing average resolution time by 50%.
  • Provided detailed technical documentation and user guides, enhancing user experience and decreasing follow-up inquiries by 15%.
  • Actively participated in continuous improvement initiatives, driving process enhancements that led to a 20% increase in customer satisfaction scores.

Volunteer Experience

IT FIELDS TECHNICIAN VOULENTEER

Anand Retirement Home
January 2014 - December 2023

Anand,GJ,India

  • Setting up and maintaining Wi-Fi networks, configuring email accounts, and regularly updating software to ensure optimal device performance.
  • Ensuring the seamless operation of various devices, including smartphones, tablets, laptops, and desktop computers tailored for senior users.
  • Troubleshooting software and hardware issues, such as operating system errors, application crashes, and printer malfunctions.
  • Conducting new device setups, encompassing data migration, initial configuration, and installation of necessary applications and antivirus software.
  • Providing personalized one-on-one training sessions to enhance residents' comfort and proficiency with technology, covering topics like internet browsing, video calling, and basic troubleshooting techniques.
  • Organizing and facilitating digital literacy workshops, focusing on online safety, social media navigation, and accessing government services online.
  • Empowering seniors to maintain connections with their families using communication tools such as Zoom, Skype, and various messaging applications.
  • Exhibiting patience, empathy, and exceptional communication skills to address the unique needs of elderly individuals, fostering a supportive and positive learning environment.

Certification

CompTIA Security+ ce Certification

CompTIA
April 2025
  • Earners of the CompTIA Security+ certification have the knowledge and skills necessary to perform core security functions required of any cybersecurity role. CompTIA Security+ professionals know how to identify and address potential threats, attacks and vulnerabilities and they have established techniques in risk management, risk mitigation, threat management and intrusion detection..

Juniper Networks Certified Associate, Junos (JNCIA-Junos)

Juniper Networks
March 2025
  • The JNCIA-Junos credential validates an understanding of networking fundamentals and core functionality of the Junos OS.

Cybersecurity

Mastercard
February 2025
  • Completed comprehensive training on Cybersecurity, with proficiency in Analysis, documentation, and Situational awareness

Cybersecurity Analyst

TATA Forge
February 2025
  • Completed comprehensive training on Cybersecurity analysis, with proficiency in situational Analysis, documentation, and presentation of possible solutions

Learning PowerShell

LinkedIN Learning
Januuary 2024
  • Completed comprehensive training on PowerShell, putting emphasis on automation

FRONT-END WEB DEVELOPMENT

Udemy
September 2020
  • Completed comprehensive training on front-end web development, with proficiency in HTML, CSS, and JavaScript.
  • Gained expertise in designing and developing responsive, user-friendly websites using modern web technologies.

CERTIFICATE COURSE IN ASP.NET

AISECT
July 2018 - Aug 2018
  • Completed comprehensive training in ASP.NET, demonstrating proficiency in developing and deploying web applications.
  • Gained expertise in .NET framework, C#, and MVC architecture while maintaining up-to-date knowledge of the latest web technologies and best practices.

Enterprise Application Development Using Java

Aptech
August 2014 - October 2014
  • Completed comprehensive training in Java, developing enterprise-level applications with the latest frameworks and tools.
  • Gained expertise in designing scalable and secure applications, ensuring best practices in software development.

Programming in C++

Aptech
November 2012 - May 2013
  • Gained expertise in object-oriented programming with C++, applying design patterns to create robust applications.
  • Demonstrated proficiency in debugging, testing, and refining C++ code for optimal performance.

Programming in C

Aptech
June 2012 - July 2012
  • Completed in-depth training in C programming, demonstrating strong problem-solving and analytical skills.
  • Developed efficient software solutions and optimized code for performance and reliability.

Recommendation Letters


Jamie Kanlagna

Full-Time Instructor, School of Applied Computer Science and IT
Conestoga College, Kitchener, Ontario
jkanlagna@conestogac.on.ca

"Harshul is an exceptional student with a strong academic record, critical thinking skills, and a great desire for continuous learning. His dedication, perseverance, and commitment are truly remarkable. Harshul’s ability to balance academic rigour with positivity and enthusiasm, along with his exceptional communication skills, makes him a valuable asset to any team. I am confident Harshul will excel in any environment and strongly endorse his application."


Serge Trunkin

Professor, Applied Computer Science & IT - ANISA
Conestoga College, Kitchener, Ontario
Enterprise Architect and Cybersecurity Officer
Loyalist College, Belleville, Ontario
strunkin@conestogac.on.ca | strunkin@loyalistcollege.com

"Harshul consistently demonstrated a strong grasp of complex concepts, tackling difficult scenarios with ease. He showed exceptional academic achievement and interpersonal skills. His work ethic, hands-on skills, and passion for learning are truly remarkable. Harshul is a valuable candidate for any organization."


Ayo Saba

Professor, School of Applied Computer Science and IT
Conestoga College, Kitchener, Ontario
asaba@conestogac.on.ca

"Harshul has demonstrated himself as a hardworking and curious learner academically. His proficiency in comprehending intricate concepts and implementing them in practical situations is remarkable. Given Harshul’s ability to manage program demands, projects, and other responsibilities, I am confident that he will make a significant contribution to your organization."




Portfolio

This section showcases projects I have completed during my Bachelor’s in Information Technology and my Post-Graduate Certification in Applied Network Infrastructure and System Administration.

  • All
  • App
  • Web
NRH Home
Twitter Clone
CAPSTONE
Rocket.Chat
Global Network Infrastructure Redesign
MED Assist
Guacamole: Remote Desktop

Contact

Location:

Cambridge, ON, Canada

Call:

(382) 885-2145

Thank you!